As a courtesy, you will receive an email confirming your appointment when you schedule it as well as a text message confirming your appointment 48 hours in advance. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, your stylist loses money they are dependent on and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

• Notification given at least 48 hours prior to your appointment will receive no charges.
• Notification given less than 48 hour prior to appointment time will result in a 50% service charge.
• Failure to show up for your appointment or cancellations made within 1 hour of appointment time will result in a 100% charge of the reserved service amount.
• In the event we are able to reschedule you for the same day, you will not be charged.
• If your appointment is cancelled due to your stylist being sick, and we are unable to accommodate you on the same day, you will receive a $20 credit to your next appointment.
• We will not accept cancellations via voicemail. You may cancel your appointment via our Bang Salon App outside of the 48 hour time frame or you must speak with someone in person and you will be given a confirmation number verifying the cancellation.